NEWater is an environment technology company that specializes in providing high-grade water treatment systems. As a leader in water treatment solutions, NEWater has become a household name in China and the world beyond, with many people curious about their operations and services. In this article, we answer some frequently asked questions about NEWater to help you better understand the company and its role in global water sustainability.

1. Are You a Manufacturer or a Trading Company?

NEWater is a certified top water treatment equipment manufacturer & supplier in China, which has its own factory. For 20 years, we have designed, manufactured, and supplied customized water treatment systems and their respective components for a variety of markets.

Our product range entails commercial, residential, and industrial systems, all customized in size and working principles to guarantee optimal gratification.

2. Does Your Company Have Certification and if Yes, What Kind of Certification?

For exceeding local and international production standards, NEWater boasts of having all the required certifications needed to manufacture and supply water treatment devices. We have ISO 9001 certified and CE certificates. In 2011, we were awarded the Environmental Pollution Treatment Qualification Industry Certification for offering environmentally sound systems and adhering to environmental conservation protocols during manufacturing.

3. Are Your Machines Certified?

Yes. Thanks to our world-class production facilities and proficient engineering team, we manufacture Class A treatment units that exceed all set quality standards. Therefore, all our systems and their respective components are tested and certified by the relevant authorities. All of our products can provide you with factory inspection reports. We are certified for its impeccable quality, safety, and environmental friendliness.

4. What is the Minimum Quantity?

1 set/pcs. NEWater is a customer-centered manufacturer and supplier. We are dedicated to serving customers from all walks of all and as such, we have no set minimum order quantity.

Our extensive and ultra-modern manufacturing facility enables us to manufacture water treatment units in bulk. This consequently allows us to diligently serve all our clientele. Bulk purchases attract higher discounts due to the economics of production that come into play.

5. Can I Be Your Distributor in Our Country?

Sure. If you want to be our agent/distributor, welcome to contact us by email or hotline to discuss more details.

As an ambitious water treatment systems manufacturer with a client base stretching beyond 100 countries, we are always looking to expand our reach. NEWater is open to partnerships with retailers and suppliers from all regions and our ultimate goal is to provide comprehensive water treatment solutions where needed.

By collaborating with us, you are likely to benefit in a number of ways;

  • Customized systems.
  • Exclusive discounts.
  • Broad customer reach.
  • Better inventory management.
6. Is it Difficult to Install the Equipment?

Our equipment is easy to install and commission. The difficulty of installing water treatment equipment can vary, however, depending on the type of equipment installed and the complexity of the system. Some smaller and simpler systems, such as countertop water purifiers, can be easily installed by following the manufacturer’s instructions. These usually involve connecting a hose or adapter to a faucet or water line and then installing a filtration unit.

However, larger and more complex systems, such as reverse osmosis systems, may require professional installation. These systems often involve more complex plumbing and electrical work and may require specialized tools or knowledge to install properly.

We offer you two options.

(1) NEWater assigns a professional engineer to your company to perform the system commissioning for you. However, the technician’s expenses such as airfare, visa, accommodation, and labor costs will be borne by you.

(2) Online remote service support. For your convenience, we will provide an English user manual, as well as an electrical schematic and a machine video.

7. How Long is the Warranty Period?

NEWater takes pride in its products and offers a one-year warranty period on all its products. This warranty is a testament to the high quality and durability of the products that NEWater produces. The 1-year warranty period means that if any defect or malfunction occurs in the product within one year of its purchase, the company will repair or replace the product free of charge. This warranty covers all manufacturing defects and faulty materials used in the production of the product.

8. What are the Payment Options?

You can choose to pay either by trade assurance or TT. L/C. We also accept payments made via credit card, MoneyGram, Western Union, and PayPal.

  • Online Payments: This method is quick and easy, eliminating the need for customers to physically go to a payment center or mail in their payment.
  • Cash Payments: You can visit a NEWater payment center or a third-party payment agent and pay for your order with cash.
  • Cheque: Customers can write a cheque for the amount due and mail it to NEWater or drop it off at a payment center.
9. What is Your Shipping and Packaging Policy?

NEWater offer various shipping and packaging options to ensure that your product arrives safely and securely at the intended destination. These options can include standard shipping methods such as ground, air, and sea freight, as well as expedited shipping options for urgent orders. We have long-term cooperation with reliable international transport companies, such as UPS, FedEx, DHL, etc., to ensure the safety of your cargo transportation and the shortest transport cycle.

In terms of packaging, we may use a variety of materials such as cardboard boxes, wooden crates, or custom-designed packaging that is tailored to the specific product being shipped. We also use protective materials such as foam inserts or bubble wraps to prevent damage during transit.

10. What is the Difference Between Automatic and Manual RO Systems with Pretreatment?

The main difference between the two is the pretreatment control valve.

With the use of the valve, the automatic reverse osmosis system is able to set the time to operate continuously – backwash – flush without manual intervention. These systems use sensors and control valves to monitor and adjust the water pressure, flow rate, and other parameters. Automatic RO systems are typically more expensive than manual systems, but they offer greater convenience and ease of use.

Manual reverse osmosis systems require human intervention to operate during run-backwash-water wash. The user must manually turn valves and adjust the pressure to ensure that the system is operating properly. While manual systems are typically less expensive than automatic systems, they require more time and effort to operate and maintain.

11. How Do We Know When to Change the Activated Carbon Filter?

In general, most activated carbon filters need to be replaced every 6 to 12 months. Still, it is always best to refer to the manufacturer’s recommendations for the specific filter you are using. Some filters may need to be replaced more frequently if they are exposed to a high level of pollutants or if they are used extensively. Indicators to watch out for include, a change in the filter material color and the quality of water filtered.

The following are some of the judgment tips we offer.

  • Upon completion of the backwashing process, check the differential pressure on the pressure gauge located on the tank’s side.
  • Use residual chlorine reagent to check the chlorine content of the produced water. A change in color indicates activated carbon’s replacement.
  • Remove some activated carbon from the activated carbon filter tank, and then add some fresh activated carbon to the water. This will help extends the life of the filter.

If the previously used activated carbon generates fewer bubbles than the newly added activated carbon, the older activated carbon has reached its maximum capacity and needs to be replaced.

12. Tap Water Smells Like Bleach. What Equipment is Used to Remove it?

If your tap water smells like bleach, it’s likely that your water supply has been treated with chlorine. While chlorine is commonly used to disinfect water and make it safe to drink, it can also leave an unpleasant odor and taste in the water. To remove the smell of chlorine from your tap water, you can use a water filtration system that is designed to remove chlorine. One common type of filtration system is a carbon filter, which uses activated carbon to absorb chlorine and other impurities from the water.

13. My Water Has High Hardness, Which Equipment Can I Use to Reduce the Hardness?

If you are experiencing hard water, there are a variety of equipment alternatives that can aid in reducing its hardness. The following are some possible solutions:

  • Water Softener: The most popular and efficient technique for decreasing water hardness is using a water softener. This method utilizes an ion exchange process to eliminate the calcium and magnesium ions that contribute to the hardness of the water.
  • Reverse Osmosis (RO) System: A reverse osmosis system is also an alternative to reducing the water hardness. This system employs a semi-permeable membrane to remove impurities from the water, such as minerals that cause hardness.
14. What is the Desalination Rate of the Reverse Osmosis Membrane?

Owing to the exceptionally high dissolved solids removal rate of the reverse osmosis membrane, reverse osmosis is the most effective and commonly used desalination technology. High removal RO membranes have a desalination rate as high as 99.7% and this means that the freshwater yielded exhibits extremely low TDS levels.

15. Can Reverse Osmosis Remove Microorganisms Such as Bacteria and Viruses?

Yes, reverse osmosis can remove many types of microorganisms such as bacteria and viruses from water. Bacteria and viruses that are larger than the pore size of the RO membrane are effectively removed from the water during the RO process. However, it’s important to note that RO systems do not eliminate all types of microorganisms. As such, they may require additional filtration or disinfection steps to remove or inactivate certain types of bacteria and viruses.

16. What is the Expected Frequency of Filter Media and RO Membrane Replacement?

In general, filter media should be replaced every six months to one year, depending on the level of use and the type of filter media. Activated carbon filters typically need to be replaced more frequently than other types of filter media.

On the other hand, the lifetime of a reverse osmosis membrane is usually between two and five years, mainly depending on several factors such as the quality of the membrane, the quality of the raw water, the pretreatment system, and the frequency of chemical cleaning (CIP).

17. How Often Are the Membranes Cleaned?

RO membranes should be cleaned when their performance begins to decline, which can be indicated by a decrease in permeate flow rate, increased pressure drop, or decreased salt rejection. As a general guideline, RO membranes should be cleaned at least once every 3 – 6 months to maintain optimal performance.

We recommend that when SDI<3, the frequency of chemical cleaning (CIP) is 4 times per year; when SDI=5, the frequency of chemical cleaning (CIP) is 8 times per year. Each chemical cleaning (CIP) depends on the specifics of the system on-site.

18. Strategies for Minimizing Energy Use in Membrane Systems

There are several ways to reduce the energy consumption of a membrane water treatment system, including:

  • Use energy recovery devices: Energy recovery devices such as pressure exchangers and turbochargers can recover energy from the high-pressure concentrate stream and use it to pressurize the feed water, reducing the energy required to operate the system.
  • Improve the recovery rate: By increasing the recovery rate, less water needs to be treated, which can reduce energy consumption.
  • Use energy-efficient pumps and motors: Energy-efficient pumps and motors can reduce the energy consumption of the system. For example, using variable frequency drives (VFDs) can allow the system to operate at a lower flow rate during off-peak hours, which can save energy.
19. What is the Maximum Time Allowed for Shutdown?

When the water temperature is between 20-38°C, if the system uses antiscalant, the maximum shutdown time is about 4 hours; when the temperature is below 20°C, the maximum time is about 8 hours.

If the system does not use antiscalant, about 1 day.

20. How Do I Test the Quality of Treated/ Demineralized Water?

The conductivity meter can display the treated water value, and you can judge the water quality according to the displayed value. You can also perform the following steps:

  • Conduct a pH test: Use a pH meter or litmus paper to determine the pH of the water.
  • Measure the electrical conductivity: The electrical conductivity of demineralized water should be low, indicating that it has very few dissolved minerals.
  • Conduct microbiological testing: You can also perform microbiological testing to ensure that the water is free from harmful bacteria, viruses, and other microorganisms.
  • Check for odor and color.
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